Support

We're happy to help. Write to us and we'll get back to you, usually within two business days.

Common questions

How do I get an account?

If you are an admin, tap "Create a new workspace" on the sign-in screen. Managers and users don't sign up themselves. Your workspace admin creates your account and gives you your email and a temporary password. You will choose your own password the first time you sign in.

I forgot my password.

On the sign-in screen, tap "Forgot password?" and enter your email address. We will email you a link to set a new password. If the email doesn't arrive within a few minutes, check your spam folder.

How do I add members to my workspace?

Admins can open Teams, choose a team and add managers or users. The number of members you can add depends on your plan.

How do I change or cancel my subscription?

As the admin, go to Profile, then Billing. You can change plans there. To cancel, tap "Manage Subscription" or open Settings on your iPhone, tap your name, then Subscriptions. Deleting the app or your account does not cancel a subscription.

I bought a plan but my workspace doesn't show it.

Go to Profile, then Billing, and tap "Restore Purchases" while signed in as the workspace admin. If the problem continues, contact us.

I'm not getting notifications.

Check that notifications are allowed for ReportPlz in your iPhone's Settings and that "Push notifications" is turned on in the app's Profile tab. Admins are notified about reports from managers. Managers are notified about reports from users in their team.

How do I delete my account?

Admins can delete their account in the app: go to Profile, then Delete account. This permanently deletes the whole workspace, including members, reports and photos. Managers and users can ask their workspace admin to remove them. You can also email us to request deletion.